Connection Problems.

[Archangel]

Slopp. Dont know if you'll get this, but it's gone mental now. Almost every click fails to connect.

[vfrooom]

11 in a row this time.

[numbskull]

Seems to be much better this morning, Slopp.

[numbskull]

Spoke too soon.

[S1OPP]

The problem with the disconnection error continues - and continues to get worse.

The only solution being offered by the hosting company so far is to upgrade to a dedicated server.

The problem, they say, is caused by another domain on the shared server using all of the server's resource. So far they have not offered a solution, merely stated that this is one of the downsides of shared hosting.

A dedicated server is 5 times the current monthly cost - which in itself is not a problem, the service I am getting from the webhost is.

If I travelled to work by train, I would put up with the train being crowded or late sometimes - because that's what I expect. If I complained, I wouldn't expect to be told to buy a car, cars don't have that problem.

Anyway, in a nutshell, it's looking more and more likely that Sparky Slider will need to move to a new hosting home, probably on a dedicated server.

The next week or so will be spent by me, testing the process required for the move. I will try and keep any disruption to a minimum during the testing, but when it finally does move there will be some downtime.

thank you once again for your patience

S1OPP

[kelcy1]

spend my pound wisely

[S1OPP]

I've had this from Fasthosts.

Now, to aid there 'investigation' I need to log the problems and report them back.

So, if you could, please post times/dates of when the problem occurs on this thread and I'll feedback to fast hosts.

I know, I know, it happens all the time - but they put the hoops up, I just jump through them.

Hopefully, once they get some feedback, they may take some action.

S1OPP

Dear Stephen,

Thanks for contacting us with your support enquiry.

In order for us to escalate reported problems with services we need to replicate the errors reported.
I am able to view your site and navigate around it without issue at this time.
This is, as you have been advised, most likely a resources issue that is causing intermittent problems to visitors of your site.
We have systems in place that continuously monitor our servers and flag any issues with resources so that the issues can be investigated by our engineers.

If it is found that a particular site is causing issues on the server then we will then investigate why and remove the site from the shared platform onto a probationary server until the owner has taken remedial action
As you can imagine, this is a constant task as we have a great many sites on our servers.

I see that you have already entered discussion regarding the possibility of using a dedicated server for your site.
This would remove the possibility of having sites that are not your own causing a problem with shared resources on your server.
In the meantime if you could monitor your site and, when outages are experienced, keep a note of error messages and times of outages then when you next contact us we can pass further information to our engineers to aid their investigations.


Thanks again for contacting us.

Kind regards,

Tim Andrews
Customer Support
Fasthosts Internet Ltd.